Leatherback Gear™ provides a 1-year warranty against defects in material and workmanship on all of its backpacks, and a 5-year manufacturer warranty on all armor from date of purchase.
If you believe you simply need to return a product, please see the Return Policy for further information.
Please note that:
To initiate a warranty claim please email our Customer Support team at firstname.lastname@example.org and provide your order number as well as a description of what is wrong with the item. If possible please include a photo of the issue. Once received our team will review the information and get back to you with a determination.
Should your Leatherback Gear™ backpack/body armor ever be used to save your life, we promise to replace your backpack and armor at no cost. Simply send us your backpack with the body armor, accompanied by an official incident or police report. For more information please contact our Customer Support team at email@example.com.