Warranty & Guarantees
What is Leatherback Gear’s Warranty Policy?
Leatherback Gear™ provides a 1-year warranty against defects in material and workmanship on all of its backpacks, and a 5-year manufacturer warranty on all soft armor panels from date of purchase.
If you believe you have a warranty claim or need to return a product, please see the Return Policy & Shipping Instruction page for further information.
Please note that:
- The Warranty is only valid with proof of purchase from an authorize Leatherback Gear dealer.
- The Leatherback Gear warranty program will be voided by any alteration to any product from its original condition.
- The Leatherback Gear warranty program does not cover any defects due to accidents, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking.
If you are dissatisfied with your Leatherback Gear™ backpack/body armor, send it back to us in its original condition and packaging and we will issue a refund for the entire cost of your product within 30 days of shipping. Please see the Return Policy & Shipping Instruction page for further information.
Should your Leatherback Gear™ backpack/body armor ever be used to save your life, we promise to replace your backpack and armor at no cost. Simply send us your backpack with the body armor, accompanied by an official incident or police report. Please see the Return Policy & Shipping Instruction page for further information.