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Return Policy

Leatherback Gear accepts returns that meet the following criteria:

  • Purchase made at leatherbackgear.com
  • Unused and in its original packaging.
  • Return is processed within thirty 30 days from the date the product was purchased.

To initiate a return please email our Customer Support team at hello@leatherbackgear.com and provide your order number as well as the product(s) you are wanting to return. A team member will then provide you with instructions as well as your return label.

There is a $20 return shipping fee for all backpacks which will be deducted from your refund once the return is completed. You will be required to print and attach the return label to the product box and take your shipment to an authorized UPS drop-off location. We will refund the cost of the returned product (minus the return shipping fee) once our team has received and reviewed the product to ensure it meets the above noted criteria. We reserve the right to refuse return and deny a refund if returned product does not meet the above criteria.

Exchanges

To initiate an exchange please email our Customer Support team at hello@leatherbackgear.com and provide your order number as well as the product(s) you are wanting to exchange. A team member will then provide you with instructions as well as your return label free of charge.