FREE SHIPPING ON ALL ORDERS OVER $200Leatherback Gear offers FREE shipping on all orders over $200 within the U.S. For orders under $200 we offer standard ground shipping thru UPS using calculated rates directly from the carrier.
SHIPPING OPTIONS FOR BACKPACKS, APPAREL, AND ACCESSORIES
|United States||Standard Ground Shipping||UPS||
FREE for orders over $200
Calculated at checkout for orders under $200
|2nd Day Air||UPS||Calculated at checkout|
|Priority Mail Express||USPS||Calculated at checkout|
|International||Express Shipping||DHL||Calculated at checkout|
SHIPPING OPTIONS FOR COFFEE
|United States||USPS Priority Mail||USPS||
$5 flat rate for orders weighing 0-10lb
$15 flat rate for orders weighing 11-20lb
$20 flat rate for orders 21lb and up.
SHIPPING CUTOFF TIMES
GROUND SHIPPING: Orders received by 10am PST are shipped out the same business day via our ground shipping option. Orders received after 10am PST are shipped the following business day.
EXPRESS ORDERS: Express orders received by 10am PST are shipped out the same business day via the selected express shipping option. Orders received after 10am PST are shipped the following business day.
SHIPPING TO P.O. BOXES OR APO/FPO/DPO ADDRESSES
Orders placed that ship to a P.O. Box or APO/FRO/DPO address will be sent via USPS. Rate will be calculated during checkout.
We currently ship to the below listed countries. If your country is not on this list and you would like to place an order please reach out to our Customer Service team at firstname.lastname@example.org.
Canada, Qatar, Singapore, United Kingdom, France, United Arab Emirates, Austria, Mexico, Germany, Australia, Norway, Netherlands, Finland, Belgium, Denmark, Turkey, Sweden, Switzerland, Kazakhstan, Portugal
SHIPMENT CONFIRMATION AND ORDER TRACKING
When your order ships you will receive a shipping confirmation email which will contain tracking information for the package.
CUSTOMS, DUTIES, AND TAXES
Leatherback Gear is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Leatherback Gear is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
OPTIONAL SHIPPING PROTECTION
Leatherback Gear offers an optional shipping protection plan for every order placed at www.leatherbackgear.com shipping via UPS Ground. This plan covers lost, stolen, and damaged items that meet the below listed criteria. Available to US residents only. For international customers please contact us directly to discuss insuring your order.
Lost Package Policy - Claims for packages presumed to be lost may not be filed until 7 business days have passed since package was originally scheduled for delivery and must be filed within 30 days from the last checkpoint. Status must not be marked as "delivered" in order to qualify under the Lost Package Policy.
Stolen Package Policy - Claims for packages that have been suspected stolen require a police report when the order total is over $100. Orders under $100 do not require a police report in order to file a claim. Stolen Package Claims may not be filed until 7 business days have passed since package was originally scheduled for delivery and must be filed within 14 days from the last checkpoint. Claims for packages marked "delivered" yet not received and where there is no evidence of theft must be made within 24 hours after package is marked “delivered” by the carrier.
Damaged Product Policy - Claims for products that are received and have been damaged during transit must be filed within 3 business days after the package is marked "delivered" by the carrier. A damaged product is considered one that is unusable. Photo evidence is required for proof of damage. Damaged products are to be disposed of and not returned to Leatherback Gear once a claim is approved. This policy does not cover cosmetic damage or manufacturing damages. For manufacturing damages please see our Warranty Policy.
How to Purchase the Optional Shipping Protection - During the checkout process select the "FREE UPS Ground Shipping (3-4 Days) + Optional Shipping Protection" shipping method option.
How to File a Claim - To file a claim within the mentioned timeframes outlined in each policy above please email email@example.com. In your email please include your order number and a detailed description of the issue that warrants a claim to be opened.