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Frequently Asked Questions

Have some questions? Take a look at some of the most frequently asked questions below to see if we have your answer.

QIs Leatherback Gear made in the USA?
All Leatherback Gear is designed and engineered within the United States of America and always will be! Our armor is manufactured in Southern California while our backpacks are manufactured by one of our select supply partners around the world. However, they are fully assembled here in Southern California to meet our rigorous standards for quality and performance.
QHow does Leatherback Gear ensure that each product meets its high standard of quality?
When selecting a manufacturing location, we ensure the facility meets all of Leatherback Gear's rigorous and uncompromising standards that allow us to achieve the highest possible level of quality. We consistently monitor production and regularly test components to ensure products made in the facility continue to earn the right to bear the Leatherback Gear icon. If it's not good enough for our standards we won't risk your safety with it. That goes for each and every product we make, no matter where we make it.
QWhat makes the backpack bulletproof?
The bullet stopping power and protection provided from the backpack is due to the two (2) level IIIA soft armor panel inserts located in the hidden internal soft armor panel insert pockets, that when the backpack is deployed and worn as a protective vest protects both you back and your front.
QWhat does the NIJ Level IIIA Rating of body armor mean?
The soft body armor panel inserts in your Leatherback Gear bulletproof backpack are made of Polyethylene and are NIJ (National Institute of Justice) rated for a Level IIIA threat. This Level IIIA rating is the ballistic standard of resistance used in the United States and most of the world. Body armor becomes NIJ rated when it passes a strict set of guidelines at a NIJ certified 3rd party ballistic laboratory.
To be rated level IIIA, armor must protect the wearer from handgun rounds up to a .44 magnum (bullet with a mass of 240 grains and a velocity of 1340 ft./s), including 9mm submachine gun rounds, and even 12-gauge shotgun slugs. Please note that we private label our armor panels so our name Leatherback Gear is not listed through NIJ website as the certificates belong to our manufacturer.
QWill this stop a rifle bullet?
While we do not state that our backpacks will stop rifle rounds due to the NIJ Level 111A standards and certification, keep in mind that when it comes to stopping any bullet, things like time and distance become very important at any level. Tactical Rifleman, the social media consumer advocacy group for testing all things tactical, recently completed an independent, third party evaluation on Leatherback Gear Backpacks which is live on YouTube (https://youtu.be/g-m8tMqmDCg) - our backpacks stopped 9mm, .45, 5.56 and 7.62 rifle rounds! A video worth watching! Also, if you carry a laptop, a textbook or textbooks, etc. in your backpack you are in effect customizing the stopping power to assist the armor panels we include to be more effective...how much more is unknown to us because everyone carries different items in their backpacks. We also do not know where you will carry different items that could end up on your chest or your back and help supplement the armor we've included in your specific order.
QIs this backpack TSA approved?
While TSA does not officially endorse or recommend products, please be aware that TSA does approve body armor for both carry-on bags or checked bags as indicated on their official website, link provided: (https://www.tsa.gov/travel/security-screening/whatcanibring/items/body-armor). Our customers have traveled with our backpack with soft body armor through various major domestic and international airport TSA security screening stations without incidence.
QWill the backpack hold a 17" laptop?
Yes, the TACTICAL ONE, CIVILIAN ONE & SPORT ONE backpack styles are all designed to hold a 17” laptop. A few of our team carry Mac 17” laptops. The SPORT ONE JR backpack, a smaller designed backpack for children, WILL NOT hold a 17" laptop.
QDo you have a backpack for children?
Yes. The SPORT ONE JR backpack is specifically designed for early-teenager and younger bodies. The SPORT ONE JR holds two 9" x 12" ballistic armor panel inserts offering the same front and back level IIIA protection. The new SPORT ONE JR backpack is available in both the "Black" and "Heather Gray" colors.
QDo you have payment plans for purchasing a backpack?
Yes we do offer a payment plan! Choose the style and color of the backpack you'd like, then go through the shopping cart checkout process and enter your shipping info. When you get to the payment section, select the option for "Sezzle" which gives you a 0% interest installment payment plan.
QCare Instructions for Leatherback Gear Backpacks and Body Armor
IMPORTANT: Do not machine wash or dry clean the soft body armor panel insert(s).
  • Remove body armor panels from inside the backpack.
  • Gently wipe body armor panels using mild soap and water. Set aside to dry.
  • Close all Velcro fasteners on the backpack body armor pockets.
  • Dry clean, hand wash, or machine wash the backpack (without body armor) on a delicate cycle using a medium water temperature.
  • DO NOT BLEACH!
  • Air dry the backpack
  • Reinsert body armor panels with the Strike Face facing outward of each armor panel pocket.
  • BE SURE THE SOFT BODY ARMOR PANELS AND BACKPACK ARE DRIED COMPLETELY prior to re-inserting.
QCan I order and ship product internationally?
Yes, we do ship internationally to countries outside the US, unless there are specific rules and laws prohibiting certain products from entering that country, something that needs to be researched at the time you make the request. In addition, you need to know that you are responsible for the following charges that you may incur in addition to the online listed price of the backpack: 1. All international shipping charges to point of delivery, and 2. Any tariffs and/or taxes that may be imposed by that country while clearing customs.
QWhat is your refund policy?
To return your backpack for a refund, within the first 30-day period from date of purchase, under our Customer Satisfaction Policy, please include a copy of your original “Order Confirmation” email notification that contains the Order # and Product Description. Return your item in its original packaging (shipping box & polybag), if available, to the return shipping address provided below. Please be informed of the following Refund policy:
  1. All refunds will be credited back to the original form of payment or as online credit.
  2. Your refund will be authorized and processed upon receipt and inspection of the items being returned.
  3. Leatherback Gear reserves the right to deny a refund based on damage or worn state of the product upon return.
  4. All returns will be inspected and can take up to 5 days once received by our shipping warehouse to be eligible for a refund.
Leatherback Gear, LLC
Attn: Return for Refund
c/o FCX Production
5445 Oceanus Drive, Ste. 108
Huntington Beach, CA 92649
QHow do I exchange my backpack for another style and/or color?
To exchange your backpack, within the first 30-day period from date of purchase, for a different style and/or color please return the product in its original packaging (shipping box & polybag), and send to the return shipping address provided below. Please include a copy of your original “Order Confirmation” email notification that contains the Order # and Product Description. Please be informed of the following Exchange policy:
  1. Leatherback Gear reserves the right to refuse an exchange request based on damage or worn state of the product upon return.
  2. The customer is responsible for shipping costs incurred to return the backpack originally purchased for an exchange.
  3. If the exchange request is for the same style backpack but for a different color, where this no price difference, the backpack will automatically be shipped to the shipping address on file associated with the original purchase.
  4. If the exchange request is for a backpack of a different style that is of lesser value than the original purchase, a refund for the difference of the actual price paid for the backpack (net of any discounts) will be credited back to the original form of payment or as online credit.
  5. If the exchange request is for a backpack of a different style that is of greater value than the original purchase, the difference over the actual price paid for the backpack (net of any discounts) will need to be paid by the customer prior to shipping the backpack being requested.
Leatherback Gear, LLC
Attn: Return for Refund
c/o FCX Production
5445 Oceanus Drive, Ste. 108
Huntington Beach, CA 92649
QWhat is your replacement policy for defective products?
If you have need to return one of our backpack products for a like-kind replacement, under Warranty, due to a manufacturer defect please follow the instructions below:
  1. Contact us directly by email at "info@leatherbackgear.com" with your request, and please include a description of the defect, photos of the defect, your order #, and your contact information.
  2. IMPORTANT: Please remove the soft armor panels from the defective backpack(s) currently in your possession and transfer all soft armor panels into the new replacement backpack(s) you will be receiving.
  3. We will be shipping you a like-kind replacement backpack(s) WITHOUT SOFT ARMOR.
  4. So that we may forward to our Quality Assurance team for product improvement, please return the defective backpack(s) (WITHOUT SOFT ARMOR) in the packaging (shipping box & polybag) from the replacement, to the return shipping address provided below. Also, If possible, Include a copy of your original purchase order.
Leatherback Gear, LLC
Attn: Return for Refund
c/o FCX Production
5445 Oceanus Drive, Ste. 108
Huntington Beach, CA 92649
QWhat is Leatherback Gear's Warranty Policy?
Leatherback Gear provides a 1-year warranty against defects in material and workmanship on all of its backpacks, and a 5-year manufacturer warranty on all soft armor panels from date of purchase. Here is the link to our Product Warranty & Guarantee on the website Please note that:
  • The Warranty is only valid with proof of purchase from an authorize Leatherback Gear dealer.
  • The Leatherback Gear warranty program will be voided by any alteration to any product from its original condition.
  • The Leatherback Gear warranty program does not cover any defects due to accidents, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking.
QSatisfaction Guarantee
If you are dissatisfied with your Leatherback Gear backpack/body armor, send it back to us in its original condition and packaging and we will issue a refund for the entire cost of your product within 30 days of shipping. Please see the Return Policy & Shipping Instruction page for further information.
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